Privacy policy
At VitalGlow, your privacy is extremely important to us. We are committed to protecting your personal information and ensuring a safe, transparent experience whenever you visit our website, place an order, or interact with our brand.
By using our website or purchasing from us, you agree to the practices outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information when you browse our website, make a purchase, or contact us:
1. Personal Information
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment details (processed securely by our payment provider)
2. Order Information
- Products purchased
- Purchase history
- Subscription details
- Order notes or customization requests
3. Technical Information
- IP address
- Browser type
- Device information
- Cookies and tracking data
- Website usage analytics
4. Communication Data
- Emails sent to us
- Support requests
- Messages through our contact forms
How We Use Your Information
We use your information to:
- Process and fulfill orders, payments, and subscriptions
- Send order confirmations, shipping updates, and support replies
- Improve our website, services, and customer experience
- Provide customer support and address inquiries
- Send promotional emails, discounts, and product updates (you may unsubscribe anytime)
- Enhance website performance and personalize your browsing experience
- Prevent fraudulent or illegal activity
- Comply with legal requirements and resolve disputes
Data Security
We use industry-standard security measures and encrypted payment processing to protect your information. While no online system is 100% secure, we take all reasonable precautions to safeguard your data against unauthorized access, misuse, or disclosure.
Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information only with:
1. Trusted Service Providers
Including:
- Payment processors
- Shipping carriers
- Email service platforms
- Analytics tools
These partners only receive the information necessary to perform their services.
2. Legal or Regulatory Authorities
Only when required by:
- Law
- Court order
- Government request
Cookies & Tracking Technologies
Our website uses cookies and tracking tools to:
- Improve user experience
- Analyze website performance
- Personalize content
- Deliver relevant advertising
You may disable cookies through your browser settings, though some parts of the website may not function fully.
Subscriptions & Billing
If you subscribe to VitalGlow products:
- Your payment data is stored securely by our payment processor
- You can manage, modify, or cancel your subscription at any time
- Billing occurs automatically according to the subscription plan selected
Your Rights
You have the right to:
- Request access to your personal data
- Update or correct your information
- Request deletion of your personal data
- Opt out of marketing communications
- Ask how your data is used or stored
To submit a request, please contact us at: vitalglowskin@gmail.com
Policy Updates
We may update this Privacy Policy as laws, technology, or business practices evolve. Any changes will be posted on this page with an updated effective date.